It wasn't quite what I was expecting - can I return my order?

In most cases, yes, we are happy to accept returns on unused, unworn and undamaged 'off-the-shelf' items within 14 days. If you would like to return your order, or swap an item for a different colour or size, please reply to your order confirmation or dispatch email to arrange a return.

Personalised or 'special combination' orders are non-refundable once they have been dispatched, as they are a bespoke item which has been made to order to your specification. If you wish to cancel or amend a personalised order during the production process but before it has been dispatched, depending on what stage it is at, we will usually offer a partial refund, taking into account any costs already incurred by us.

This does not affect your statutory rights. Please see our terms and conditions for more details.

Buy one hooded towel, get another half price!

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