It wasn't quite what I was expecting - can I return my order?

In most cases, yes, we are happy to accept returns on unused, unworn and undamaged 'off-the-shelf' items within 14 days. If you would like to return your order, or swap an item for a different colour or size, please reply to your order confirmation or dispatch email to arrange a return. 

Personalised or 'special combination' orders are non-refundable once they have been dispatched, as they are a bespoke item which has been made to order to your specification. If you wish to cancel or amend a personalised order during the production process but before it has been dispatched, depending on what stage it is at, we will usually offer a partial refund, taking into account any costs already incurred by us.

This does not affect your statutory rights. Please see our terms and conditions for more details.

Buy one hooded towel, get another half price!

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★ Reviews

Let customers speak for us

854 reviews
Happy Customer

Great quality, highly recommended.

Great quality

Pleased with purchase

Birth Gift

Have bought several towels for our three grandsons. This time a purple towel for our first granddaughter! Ordering was easy. Delivery prompt. Thank you Hooded Owls.

Thank you so much for the kind review Elizabeth and for your continued support of our business.

Just as described

I have yet to use it but it is just as they say, quality is lovely, washed and dried well just waiting for the swimming lessons to start! Would by again and recommend. Thanks for providing a towel that will actually stay on my child and dry them!