It wasn't quite what I was expecting - can I return my order?

In most cases, yes, we are happy to accept returns on unused, unworn and undamaged 'off-the-shelf' items within 14 days. If you would like to return your order, or swap an item for a different colour or size, please reply to your order confirmation or dispatch email to arrange a return. 

Personalised or 'special combination' orders are non-refundable once they have been dispatched, as they are a bespoke item which has been made to order to your specification. If you wish to cancel or amend a personalised order during the production process but before it has been dispatched, depending on what stage it is at, we will usually offer a partial refund, taking into account any costs already incurred by us.

This does not affect your statutory rights. Please see our terms and conditions for more details.

Buy one hooded towel, get another half price!

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★ Judge.me Reviews

Let customers speak for us

923 reviews
91%
(837)
5%
(44)
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Gorgeous Gift!

Beautiful towel and perfect for Covid restricted swimming lessons!
Great quality and very snuggly, thank you very much Hooded Owls.

Thank you Hannah for the lovely review. Happy splashing!

Jumbo hooded towel

I ordered this for my daughter for this summer so we haven't used it yet. However the colour and quality of the product seems extremely good and we can't wait to use it - my daughter is very excited and keeps trying it on!

That's so lovely to hear, thank you Sarah for your kind works, we're really glad your daughter is excited about wearing her hooded towel. Have a fab summer!

A
Pipes Bath Toy - 5pk
Alice Thompson-Smith
Lovely gifts

I needed something for a first birthday party and these starting pipes were the best thing from a small business. I can also get the larger set for Christmas.

Hi Alice! we're so glad you are pleased with your purchase from us, the pipes are one of our faves - happy splashing!

Lovely product

Bought this for me 4 year old son for his swimming lessons. He absolutely loved it, great quality too, I would definitely recommend.

Brilliant to hear you are pleased with your son's hooded towel, thanks for the kind words Andrew.

Great quality, thick fluffy towel. 3 year old loves it for her swimming lessons.

We're so pleased you are happy with your little ones's hooded towel - thanks for leaving us a review and happy splashing!