These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

This website is owned and operated by Hooded Owls Ltd of Unit 9 Home Farm, Luton Hoo Estate, Luton LU1 3TD. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at hello@hoodedowls.co.uk or telephone us on 01582 966200. All rights, including copyright, in this website are owned by or licensed to Hooded Owls Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

You are able to correct errors on your order up to the point on which you click on ‘Place Order’ during the ordering process.

We will charge your credit card account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty.

Please note that we are only able to deliver to addresses within the United Kingdom. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We aim to despatch all authorised orders to the United Kingdom within 5 working days. Working days are Monday to Friday. However, there may be circumstances beyond our control which delay delivery. We cannot be held responsible for any delays caused by our couriers.

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the good(s) ordered.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. Please include your proof of purchase and ensure the goods are in perfect condition. We will issue a full refund on receipt, or exchange the item if you prefer. The items are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.